FAQs

1. What is included in the ticket packages?

Each package offers a unique set of services and access levels. The Explorer Package includes access to 3 attractions, priority queue, and complimentary perks, while the Voyager Package provides all-access, exclusive benefits, and premium services. Check the package details for a full breakdown.

2. Can I upgrade my ticket after purchase?

Yes! You can upgrade your ticket package up to 24 hours before your visit, subject to availability. Please contact our support team for assistance.

3. Are tickets refundable or transferable?

Tickets are non-transferable and only refundable under certain conditions, such as event cancellations. Please review our refund policy for more details.

4. Do I need to print my ticket?

No need! We support e-tickets. Simply present your digital ticket on your smartphone at the entrance.

5. Are there discounts for groups or children?

Yes, we offer special discounts for groups of 10 or more and reduced prices for children aged 5-12. Children under 5 can enter for free.

6. Are there any additional fees for priority queues or extra attractions?

The Explorer Package includes priority queue access for selected attractions, while the Voyager Package covers all attractions. Any additional services, such as extra attractions not covered by your package, may incur additional fees.

7. How can I book my ticket?

You can easily book your ticket online through our website. Simply select your desired package, choose your date, and complete the payment process.

8. Is parking available at the Aya Universe?

Yes, we provide ample parking spaces. Parking fees are not included in ticket packages and can be paid on-site.

9. Are food and beverages included in the ticket packages?

The Voyager Package includes a meal voucher. Both packages offer access to our café and restaurant, where additional food and beverages can be purchased.

10. Who can I contact for support?

If you need assistance, reach out to our customer support team